Privacy Policy

Terms of Service

Effective Date: 4/30/2025
Company Name: Hourglass Home Solutions & Team Bennett Homes ("Hourglass Home Solutions," "we," "our," or "us")
Location: Based in Manchester, NH, serving clients across New Hampshire and Massachusetts.

1. Acceptance of Terms

By accessing or using our website www.hourglasshomesolutions.com ("Site"), submitting a contact form, subscribing to receive communications, or engaging in SMS/text communications with Hourglass Home Solutions, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must discontinue use of our Site and services.

2. Services Overview

Hourglass Home Solutions provides real estate services, including but not limited to real estate sales, consultations, and informational communications. We may communicate with you through multiple channels, including email, telephone, and SMS/text messaging.

3. SMS/Text Messaging Terms

By providing your mobile phone number to us through our Site, contact forms, consultations, or other means, and opting in, you consent to receive informational and service-related text messages from Hourglass Home Solutions.

Message Frequency: Messages may be recurring and relate to appointments, service updates, offers, or customer service communications. Frequency varies.

Message and Data Rates: Standard message and data rates may apply depending on your carrier plan.

Opting Out:
You can opt out at any time by replying "STOP" to any SMS/text message you receive from us. You may also contact us at ann@teambennetthomes.com or (603) 682-7744 to opt out.

Help Information:
For assistance, reply "HELP" to any of our messages or email us at [Insert Contact Email].

Carrier Liability:
Wireless carriers are not liable for delayed or undelivered messages.

Consent to SMS Communication

Consent to receive text messages is not a condition of purchase. You may still engage with our services without opting into text communications.

4. Collection and Use of Personal Information

We collect personal information you provide to us, such as name, email address, phone number, and property information.
This information is collected for the purpose of:

Providing services to you;

Communicating with you about your inquiries, transactions, or services;

Complying with applicable legal requirements.

We do not sell or share your personal information with third parties for marketing purposes. We share information only as necessary to provide services (e.g., trusted service providers, legal compliance).

Please refer to our www.hourglasshomesolutions.com/privacy-policy for more detailed information on how we collect, use, and protect your information.

5. Your Rights (NH SB 255 Compliance)

If you are a New Hampshire resident, under NH SB 255, you have the following rights:

Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.

Right to Delete: You may request the deletion of personal data we have collected about you, subject to certain legal exceptions.

Right to Opt-Out: You have the right to opt out of the sale of your personal information (although we do not sell personal information).

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your rights, please email us at ann@teambennetthomes.com or call (603) 682-7744.

We will verify your identity before processing your request and will respond within the timeframe required by applicable law.

6. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Hourglass Home Solutions or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites. Access these sites at your own risk.

8. Disclaimer of Warranties

Our Site and services are provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not warrant that the Site or services will be uninterrupted, error-free, or free of viruses.

9. Limitation of Liability

To the fullest extent permitted by law, Hourglass Home Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Site or services.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or applicable laws. We will post the updated Terms on our Site and update the Effective Date above.
Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

For any questions about these Terms, your rights under NH SB 255, or TCR compliance regarding text messaging, please contact us:

Email: ann@teambennetthomes.com

Phone: (603) 682-7744

Mail: 33 Sherman St, Manchester, NH 03102